Privacy Policy

Introduction

Welcome to Ticket Dibs. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website and services.

By accessing or using Ticket Dibs, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Account Information — your username, email address, and password when you register.
• Discord Data — if you link your Discord account, we may collect your Discord user ID, username, and avatar.
• Payment Information — transaction details processed through Stripe. We do not store your full card details.
• Usage Data — information about how you interact with our platform, including pages visited, raffle entries, and activity timestamps.
• Technical Data — IP address, browser type, device information, and cookies used to maintain your session.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process raffle entries and manage your account
• Process payments and prevent fraudulent transactions
• Communicate with you about your account or transactions
• Improve and personalise your experience on our platform
• Comply with legal obligations and enforce our terms

Data Sharing & Third Parties

We do not sell your personal data. We may share your information with the following third parties solely to operate our services:

• Stripe — for payment processing. Stripe's privacy policy governs how they handle your payment data.
• Discord — for account linking and notifications. Discord's privacy policy applies to data shared through their platform.

We may also disclose your information if required by law, to protect our rights, or to prevent fraud or abuse of our platform.

Cookies

We use essential cookies to keep you signed in and maintain your session. We do not use third-party advertising or tracking cookies.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you wish to delete your account, please contact us and we will remove your data within a reasonable timeframe, unless we are legally obligated to retain it.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain data processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us via our Discord server or email.

Security

We take reasonable measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us through our Discord server or by email.